Aiforia Service Desk
  1. Aiforia Service Desk
  2. Aiforia Service Desk

Ask for Assistance

Get assistance for general IT problems and questions [example]

Required fields are marked with an asterisk*

e.g. 'new mailing list'

Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"b2e11b4a598237260f0e6cb120c80be9d749f10e_lout","branding":{"id":"1","key":"desk","name":"Aiforia Service Desk","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/df3bc6b3-aa1e-4af1-940b-fef0b489ca77/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4M2M5OTMyZC02YjE4LTQ0NDktOTUwMi05NmJmMTAwMTA0ZGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmRmM2JjNmIzLWFhMWUtNGFmMS05NDBiLWZlZjBiNDg5Y2E3NyI6WyJyZWFkIl19LCJleHAiOjE3NTE2MDAyNDAsIm5iZiI6MTc1MTU5OTY0MH0.RH53-YN8gnMr4oZbIdjez4HmaZYzN8rCATZFkMKS9R0&client=83c9932d-6b18-4449-9502-96bf100104dd&mode=fit","logoId":"df3bc6b3-aa1e-4af1-940b-fef0b489ca77","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Aiforia Service Desks!","sharedPortalName":"Aiforia Service Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Aiforia Service Desks!","sharedPortalName":"Aiforia Service Desk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#007ba5","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/93da7e96-af9e-48d7-b58d-817a6b8cdc89/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4M2M5OTMyZC02YjE4LTQ0NDktOTUwMi05NmJmMTAwMTA0ZGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjkzZGE3ZTk2LWFmOWUtNDhkNy1iNThkLTgxN2E2YjhjZGM4OSI6WyJyZWFkIl19LCJleHAiOjE3NTE2MDAyNDAsIm5iZiI6MTc1MTU5OTY0MH0.cDN02qNuddGTIykdqBgRh2_VKV4-J-8bA164kby_JJ0&client=83c9932d-6b18-4449-9502-96bf100104dd&height=300&mode=fit","bannerMediaApiFileId":"93da7e96-af9e-48d7-b58d-817a6b8cdc89","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"desk","projectId":10600,"serviceDeskId":1,"name":"Aiforia Service Desk","description":"<p>For general use. Here you can receive assistance on problems, ask questions, or report any bugs.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"1","name":"Ask for Assistance","descriptionHtml":"<p>Get assistance for general IT problems and questions <span class=\"error\">[example]</span></p>","callToAction":"Ask for Assistance","introHtml":"<p>Get personal assistance to a use-related problem, or ask a question concerning the product or its use.</p>","icon":10527,"iconUrl":"https://aiforia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[1],"key":""},{"id":"103","name":"Report a Critical Event","descriptionHtml":"","callToAction":"Report a Critical Event","introHtml":"<p>Please select this if you are using Aiforia Clinical Suites and suspect that an error or event has the potential to cause serious harm to users or patients</p>","icon":11707,"iconUrl":"https://aiforia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11707","groups":[1],"key":""},{"id":"4","name":"Report an Error","descriptionHtml":"","callToAction":"Report an Error","introHtml":"<p>The product is behaving in unexpected way, or you have identified a clear mistake in the results.</p>","icon":10538,"iconUrl":"https://aiforia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10538","groups":[1],"key":""},{"id":"6","name":"Suggest an Improvement","descriptionHtml":"","callToAction":"Suggest an Improvement","introHtml":"<p>Let us know how we could do better!</p>","icon":10532,"iconUrl":"https://aiforia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[1],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[1,6,4,103]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"DESK","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4M2M5OTMyZC02YjE4LTQ0NDktOTUwMi05NmJmMTAwMTA0ZGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNjAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE2MDA4NDAsIm5iZiI6MTc1MTU5OTY0MH0.fRyorQ1QWYn8bHPNrarwKV-tlX3wwJdTZAYGcrsmvMU","targetCollection":"upload-project-10600","endpointUrl":"https://api.media.atlassian.com","clientId":"83c9932d-6b18-4449-9502-96bf100104dd","tokenDurationInMins":20}},"reqCreate":{"id":1,"projectId":10600,"issueType":{"id":"10300","name":"IT Help"},"form":{"name":"Ask for Assistance","descriptionHtml":"<p>Get assistance for general IT problems and questions <span class=\"error\">&#91;example&#93;</span></p>","callToAction":"Ask for Assistance","intro":"<p>Get personal assistance to a use-related problem, or ask a question concerning the product or its use.</p>","instructions":"<p>Get assistance for general IT problems and questions <span class=\"error\">&#91;example&#93;</span></p>","icon":10527,"iconUrl":"https://aiforia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"What do you need?","description":"e.g. 'new mailing list'","descriptionHtml":"<p>e.g. 'new mailing list'</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Why do you need this?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/1","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/1","calendarParams":{"firstDay":0,"date":"2025-07-04T06:27:20+0300","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4M2M5OTMyZC02YjE4LTQ0NDktOTUwMi05NmJmMTAwMTA0ZGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNjAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE2MDA4NDAsIm5iZiI6MTc1MTU5OTY0MH0.fRyorQ1QWYn8bHPNrarwKV-tlX3wwJdTZAYGcrsmvMU","targetCollection":"upload-project-10600","endpointUrl":"https://api.media.atlassian.com","clientId":"83c9932d-6b18-4449-9502-96bf100104dd","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=aiforia","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"b2e11b4a598237260f0e6cb120c80be9d749f10e_lout","baseUrl":"https://aiforia.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://aiforia.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"83c9932d-6b18-4449-9502-96bf100104dd","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"0f76af1d4f67492dae7df0871cd05fbf","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}